Frequently asked questions
Frequently asked questions.
The questions we are asked most about quoting, delivery and shipment. If your answer is not here, write to us and we will answer directly.
How long does a quotation take?
Once your list reaches us we research the items and come back. The time depends on the number of items and on availability; if anything is uncertain we say so up front.
How long is a quotation valid?
Our price quotation is valid for 5 working days from the date of issue.
What if you cannot find an item on my list?
We do not put an item we cannot supply into the quotation. If there is an equivalent we offer it and state clearly that it is an equivalent.
Are delivery times firm?
The delivery times we give are estimates; they can change with production and logistics disruptions. When they change we tell you before you ask.
Who pays for freight and insurance?
We arrange shipment through the carriers we work with. Unless the quotation states otherwise, freight and insurance are the buyer’s responsibility.
Can I cancel or return an order?
Confirmed orders cannot be returned or cancelled. That is why we go through the list with you item by item before confirmation.
Which brands do you supply?
We list the brands we supply on the Brands page. That list does not imply dealership or authorised distributorship; if the brand you need is not listed, send it anyway.
What do you provide on the solar side?
Alongside modules and inverters we cover the DC and AC panel side: string boxes, DC protection, inverter output panels and monitoring hardware.
Do you install panels and commission them?
Our scope is engineering and component supply. Site installation, cabling, dismantling and commissioning supervision are outside our scope.
How do I get the price lists?
You can download them directly from the Price Lists page; no form to fill in and no email required.
